Frequently Asked Questions
Straight answers about our investigations, licensing, coverage, and how we support Oregon defense attorneys.
Questions? We’re Here to Help.
Find answers about our investigative services, licensing, coverage, response times, and legal support.
What types of cases do you handle?
We focus on criminal defense investigations—fact-finding, interviewing, locating witnesses, and collecting evidence. We also provide legal support services such as process serving and records/subpoena support, and we take on select civil investigations and background checks.
Are you licensed investigators in Oregon?
Yes. Principal Investigator Troy L. Hartwell holds DPSST #083388, and Executive Director/Investigator Dawn Hartwell holds PI-ID #097966. The site emphasizes Oregon-licensed investigations.
Where do you operate?
We’re based in Clackamas and serve clients throughout Oregon. We also maintain satellite offices in Astoria (Clatsop County), St. Helens (Columbia County), and McMinnville (Yamhill County).
How quickly will you get in touch once I reach out?
We aim to make our first contact within 48 hours and keep communication frequent and timely throughout your case.
Do you give legal advice, or do I need an attorney?
We are not attorneys and do not provide legal advice. We regularly work with reputable Oregon criminal defense attorneys and can refer you to one if needed.
Still have questions?
Speak directly with our team about your investigation or legal-support needs.